…Top 6 retail trends of 2022!

“BOPIS was kicking off even 10 years ago, stores and labor were easily able to deal with the package and order volume and still deliver a world class customer experience”

“Now with BOPIS growing, like, 25% year over year over year, it’s at an unmanageable level.”

“Add on top of that, the mass exit of retail associates because of pandemic closures means labor just isn’t there in the same way that it was pre-pandemic. Because of labor shortages and changes in employee outlooks, retailers will need to put their attention on fulfillment support to keep products moving and associates happy…”

https://lnkd.in/ggCJn2_6

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